Cancellation:
We accept order cancellation before the product is shipped or produced. If the order is cancelled, you will receive a full refund. We cannot cancel the order if the product has already been shipped out.
Return Window To be eligible for a refund, you must initiate the return process within 14 days of receiving your order. Only brand-new, unused items in their original packaging are eligible for a refund.
Eligibility for Returns: We do not support “change of mind” returns for used products. To be eligible for a return, your nail drill machine must be:
Our product comes with a one-year warranty starting from the date of purchase.
Shipping Fees: Please note that shipping costs are non-refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10-15 business days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at pyong689@gmail.com.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at pyong689@gmail.com and send your item to: Part of the southern area of the second floor of Building 1, Yunsheng Technology Industrial Park, No. 1 Yangfan Road, Xinming Street, High tech Zone, Ningbo City, Zhejiang Province, China.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: Part of the southern area of the second floor of Building 1, Yunsheng Technology Industrial Park, No. 1 Yangfan Road, Xinming Street, High tech Zone, Ningbo City, Zhejiang Province, China.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at pyong689@gmail.com for questions related to refunds and returns.
