Shipping & Delivery Overview
1. Processing Time
All orders are processed within 1-3 business days. You will receive a notification email with a tracking number once your package is dispatched.
2. Shipping Costs
Shipping is calculated at checkout based on your location. By separating shipping costs, we offer our professional nail drills at true factory-direct prices without hidden markups.
⚠️ ATTENTION: Bulk Orders over $3,000 For large volume orders, our automatic shipping calculator may not provide the most economical rates. To save on freight, please select the “Wholesale Freight” option at checkout. After placing your order, contact us via WhatsApp (+852 64455842). We will calculate the best bulk shipping rate for you and provide a separate payment link for the freight.
3. Estimated Shipping Time: 8-15 Days
4. Tracking Your Order
Once shipped, track your order in real-time on our Tracking Page.
Customs, Duties & Taxes
International orders may be subject to import duties and taxes. These charges are the buyer’s responsibility and are not included in the checkout total.
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
Secure Packaging & Protection:
Every Pullyon nail drill is professionally packaged in a multi-layered shockproof box to ensure it reaches you in perfect condition. All shipments are 100% insured and require a signature upon delivery (optional but recommended).
Shipping Destinations
We are proud to offer Global Shipping to our customers. Our primary fulfillment center is located in China, allowing us to ship high-quality products directly to your doorstep at competitive prices.
Coverage We currently ship to North America, Europe, Australia, and major countries in Asia. Please note: We are temporarily unable to ship to Alaska, Hawaii, Venezuela, Guam, Cuba, Russia, and the U.S. Virgin Islands.
We sincerely apologize for any inconvenience this may cause and are actively exploring ways to expand our shipping services in the future.
Delivery Time
Shipping Constraints
We currently cannot ship to P.O. Boxes or APO/FPO addresses. Please provide a valid physical street address at checkout to ensure successful delivery.
Changing Shipping Address
We recommend carefully verifying your shipping address before placing an order. If you need to change your shipping address after placing an order, please contact us at pyong689@gmail.com within 24 hours of placing the order.
Lost or Stolen Packages
Occasionally, couriers may mark a package as “Delivered” while it is still in transit. Most such packages will be delivered within two working days.
If your package has not arrived within the specified time and you have checked around your property, please contact our customer service team at pyong689@gmail.com, and we will assist you wholeheartedly.
Frequently Asked Questions (FAQs)
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your package on our website or the designated carrier’s website.
Can I change my shipping address after placing an order?
We understand plans can change. If you need to update your shipping address, please contact our customer service team as soon as possible, and we will do our best to accommodate your request. If your order has not yet been shipped, we will process the change directly.
What if my package is lost or damaged during transit?
If your package is lost or damaged during transit, please contact our customer service team immediately at pyong689@gmail.com. We will launch an investigation with the carrier to resolve the issue and provide an appropriate solution.
What if the package arrives but there is nothing inside?
Sometimes, we ship from different warehouses based on your shipping address. This means you may receive multiple packages even for the same order. You can send us an email to check if your items are still in transit.
Special Notes
We strive to ensure timely shipping, but please note that unforeseen circumstances such as weather conditions or logistics disruptions may affect delivery times. During peak seasons, processing times may be slightly delayed. Thank you for your understanding. In such cases, we will make every effort to notify you promptly and seek a satisfactory solution.
Thank you for your trust. We will continue to work hard to provide you with a smooth shopping experience. If you have any questions or need assistance, please feel free to contact us at pyong689@gmail.com.
Happy shopping! Click here to browse all Pullyon products.
